Get much more than an instrument

milesCARE is the Milestone program to ensure our premium support to our customers. It encompasses our in-house customer service, application support teams and our field support personnel.
Remote support

Remote Support

To minimize your downtime and offer short response time, milesCARE incorporates several current tools to remotely support you and provide prompt first aid. Using a remote video call system our application specialist and engineer will be able to take you in our laboratories and guide you to the best practices. Simply by requesting our help, you will be engaged by our milesCARE team. Through an augmented reality APP, our engineers and specialists will be able to visualize and identify the issue for quick troubleshooting.
SRC technology

Accessories & Consumables

Keep you update on the latest accessories released for your ETHOS system that are relevant for your application and your laboratory, such as new racks, and other components that will further enhance the capabilities of your system. A comprehensive list of consumables, also available through our online store , allows to easily identify the details of the consumables to be replaced, and request a quotation, so that your workflow is not affected.
easyCAP Automatic Capping Station for MAXI rotors
MAXI-14 rotor
Handling a large number of digestion vessels impacts lab workflow and operator time. By improving…
A little maintenance now can go a long way later
Like any component, the vent and reseal pressure springs (also known as adapter plates) in your r…
User manual
Get the latest version of the ultraWAVE user manual
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