milesCARE is the Milestone program to ensure our premium support to our customers. It encompasses our in-house customer service, application support teams and our field support personnel.
Remote Support
To minimize your downtime and offer short
response time, milesCARE incorporates several
current tools to remotely support you and provide
prompt first aid. Using a remote video call system
our application specialist and engineer will be
able to take you in our laboratories and guide
you to the best practices. Simply
by requesting our help, you will be engaged
by our milesCARE team. Through an augmented reality APP, our engineers and specialists will be able to visualize and identify the issue for quick troubleshooting.
Remote Support: shoot us a message!
Use the contact form below to ask for more information about a service visit.
Accessories & Consumables
Keep you update on the
latest accessories released for your ETHOS
system that are relevant for your application and
your laboratory, such as new rotors, and
other components that will further enhance the
capabilities of your system. A comprehensive
list of consumables, also available through our
online store , allows to easily identify the details of
the consumables to be replaced, and request a
quotation, so that your workflow is not affected.
Protect your investment with a Preventive Maintenance
Our proactive maintenance program provides
greater efficiency to your lab and significantly
extends the life of your Milestone instruments.
milesCARE technicians look for isolated and
operational issues, so that your instrument is
always performing according to the factory
specifications. Our suite of Service Contract
includes preventive maintenance visits, as well as
service repair. Preventive Maintenance ensures
both to have a reliable system always working at
its best, as well as to avoid unexpected costs.
Along with other services, milesCARE program
offers multiple validation packages to match
your specific needs such as IQ (Installation
Qualification), OQ (Operational Qualification), PQ
(Performance Qualification) and re-qualification.
Our factory trained engineer will ensure that
your instrument matches your quality standards
through a comprehensive Milestone Validation Package (MVP) and Good Manufacturing Practice (GMP) guidelines that meet modern needs also in line with FDA regulation 21 CFR part 11.
