for ultraWAVE 1 and 2 series

Get much more than an instrument

milesCARE is the Milestone program to ensure our premium support to our customers. It encompasses our in-house customer service, application support teams and our field support personnel.
Remote support

Remote Support

To minimize your downtime and offer short response time, milesCARE incorporates several current tools to remotely support you and provide prompt first aid. Using a remote video call system our application specialist and engineer will be able to take you in our laboratories and guide you to the best practices. Simply by requesting our help, you will be engaged by our milesCARE team. Through an augmented reality APP, our engineers and specialists will be able to visualize and identify the issue for quick troubleshooting.
SRC technology

Accessories & Consumables

Keep you update on the latest accessories released for your ultraWAVE system that are relevant for your application and your laboratory, such as new racks, and other components that will further enhance the capabilities of your system. A comprehensive list of consumables, also available through our online store , allows to easily identify the details of the consumables to be replaced, and request a quotation, so that your workflow is not affected.

Preventive Maintenance

Preventive Maintenance Guidelines

Our proactive maintenance program provides greater efficiency to your lab and significantly extends the life of your Milestone instruments. milesCARE technicians look for isolated and operational issues, so that your instrument is always performing according to the factory specifications. Our suite of Service Contract includes preventive maintenance visits, as well as service repair. Preventive Maintenance ensures both to have a reliable system always working at its best, as well as to avoid unexpected costs.
Preventive Maintenance
Milestone Validation Package

Milestone Validation Package

Along with other services, milesCARE program offers multiple validation packages to match your specific needs such as IQ (Installation Qualification), OQ (Operational Qualification), PQ (Performance Qualification) and re-qualification. Our factory trained engineer will ensure that your instrument matches your quality standards through a comprehensive Milestone Validation Package (MVP) and Good Manufacturing Practice (GMP) guidelines that meet modern needs also in line with FDA regulation 21 CFR part 11.
Milestone Validation package
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